Legal Notice 退換貨/隱私權/法律聲明


Prices
All prices are in New Zealand Dollars (NZ$).
We are selling our goods at the best possible lowest prices; as such we are updating our online shop's prices from time to time. If there are some prices are out of date or our shipping company is changing their prices, we reserve our rights to sell at the correct price. However an email will be sent to you requesting your acceptance confirmation before goods dispatching.

價格
KIWIPLAZA(2014) LTD 萬客隆商城kiwiplaza.co.nz上所有的價格都是新西蘭元(NZ $)。我們萬客隆商城主旨是盡可能最低的價格出售我們的貨物;因此,我們會不時更新網上商店的價格。如果有一些價格過時或是我們公司正在調整價格的同時,我們保留以正確的價格出售的權利。但是,在發貨之前,我們會向您發送一封電子郵件,要求您接受確認。

Customs
There are no customs clearance costs and exporting tax for shipping out of New Zealand. Customs clearance costs and tax in the country of destination, if incurred, are the buyer responsibility.

海關
新西蘭航運沒有清關費和出口稅。但是如果目的地國家產生額外的清關費用和稅費,是買方的責任,本公司概不負責。

Payment Terms
All orders must be paid for prior to dispatch of goods. We accept credit cards ( Master Card, VISA and UnionPay). Bank Transfer is also accepted however the bank fee for transfer at this end (Usually NZ$25.00 per transfer) needed to be included.
Online orders and card details are encrypted using the most advanced techniques to ensure security and privacy. All details will be kept entirely confidential and will not be shared with any other party.

付款條件
所有訂單必須在發貨前支付。我們接受信用卡(Master Card,VISA和UnionPay)。我們也可以接受海外銀行轉帳,但是轉賬的銀行手續費須由買方負責(通常每次轉帳新西蘭幣$ 25.00)。(如您需要銀行轉帳請先我們連繫)
您的在線訂單和信用卡信息使用最先進的技術加密,以確保安全和隱私。所有細節將完全保密,不會與任何其他方共享。

Shipping and Delivery
Please allow 4 working days to process your order. This does not include shipping time.
Orders may only be shipped to a deliverable street address - no P.O. Boxes or hotel addresses etc.
All orders are shipped by "EFS POST" or New Zealand Post "International Air" or "International Economy" or "DHL" or "TNT" or "NZ Couriers" by your choice while you are checking out at the online shop. Shipping costs are based on actual weight with a minimum weight 1kg and a maximum weight 10kg per order/package.

According to New Zealand Post's "international Services Guide", the Shipping Times in most area are as below:

EFS POST: 2-3weeks for normal shipping; special items(milk powder) 4-6weeks
International EMS: 4-10 working days
International Air: 15-25 working days
TNT: 4-10 working days
DHL: 4-10 working days

However we are unable to guarantee NZ Post's shipping time.For more details, please check their website at
http://www.efspost.com
http://www.nzpost.co.nz
http://www.dhl.co.nz
http://www.tnt.com


運輸和配送
請允許4個工作日來處理您的訂單。這不包括發貨時間。
訂單只能運送到可交付的街道地址 - P.O.X或酒店地址等無法使用
所有的訂單都是在您在網上商店結帳時,由您選擇的“EFS POST”或新西蘭郵政“國際快捷”或“國際經濟”或“DHL”或“TNT”或“NZ Couriers”發貨。運輸費用基於實際重量,最小重量為1kg,最大重量為10kg /訂單/包裝。

根據新西蘭郵政的“國際服務指南”,大部分地區的航運時間如下:
EFS POST:普通保健品2-3周;奶製品:4-6周
國際快捷:4-10個工作日
國際經濟:15-25個工作日
DHL4-10個工作日
TNT:4-10個工作日

以上為預計到達時間(不含海關查驗時間)我們無法保證一定的到貨時間。更多詳情的配送時間依各配送公司的網站為止,您可以尋訪各公司網站了解更多:
http://www.efspost.com
http://www.nzpost.co.nz
http://www.dhl.co.nz
http://www.tnt.com

Returns Policy
When you shop with KIWI PLAZA, you enjoy confidence, however you need to choose carefully as we do not refund if you change your mind. If the Product is faulty we will meet our obligations under the Consumer Guarantees Act 1993.
KIWI PLAZA 2014 LTD (KIWI PLAZA) will accept merchandise or promotional goods or products (Product) returns and provide you with an exchange voucher, refund or repair for goods or merchandise purchased through our website www.kiwiplaza.co.nz where:

The Product is faulty or is not of acceptable quality, or
The Product is not fit for its intended purpose, or
The Product does not match the sample or our description; and
You can present your receipt or other adequate proof of purchase
While every care is taken when packaging products for transportation, we cannot be liable for any transport damage that may occur after goods leave our premises.
KIWI PLAZA may elect to return the Product to the manufacturer’s repair agent to determine the nature of the problem. KIWI PLAZA reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect. To qualify to return an item under this Policy:

Prior to returning any Product item you must contact us info.kiwiplaza@gmail.com to receive a return authorisation, otherwise we will not be able to match the return to you.
If the process is not followed KIWI PLAZA will not be liable for lost, misplaced, non-matched items that might be returned to KIWI PLAZA.
If you return the goods then they must be in the same condition as they were sent to you.
We have fourteen (14) days grace period where you must contact us to discuss any issues with your Product.
Request’s for return after the fourteen (14) days grace period will not be considered.
All qualified Product returns should be made via KIWI PLAZA official address (58 Wakefield Street, Auckland, 1010 New Zealand) along with the invoice/receipt for proof of the purchase.
The customer will be responsible to pay all the shipping costs for returns or exchanges. The shipping costs are non-refundable.
If the cost of the Product is more than $75, the customer should consider using a trackable shipping method. KIWI PLAZA is not able to guarantee that the returning item will reach us.
KIWI PLAZA Reserves the right to: assess the condition and age of the returned Product prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused. Please note:
Your original KIWIPLAZA invoice/receipt is the best form of proof of purchase.
Refunds will be issued using your original payment method. Credit card refunds must be processed back onto the original credit card. Unfortunately we cannot offer a refund or exchange on Transaction Fees during your purchase.
If we issued a refund and the customer has not received the refund within a reasonable time:
The customer must contact their credit card company or bank.
KIWI PLAZA cannot be held liable for processing times of your bank, credit card company or financial institution.
Only if the issue cannot be directly resolved with your credit card company or financial institution please contact us at info.kiwiplaza@gmail.com.

退換貨政策
當您與KIWI PLAZA購物時,您可以放心,但是如果您是改變個人主意,我們則無法退款給您。如果產品有問題,我們將履行“1993年消費者保障法”規定的義務。
KIWI PLAZA 2014 LTD(KIWI PLAZA)將接受商品或促銷品或產品(產品)退貨,並為您提供交換憑證,退還或維修通過我們網站www.kiwiplaza.co.nz購買的商品或商品,其中:
產品故障或質量不合格,或
該產品不符合其預期目的,或
產品與樣品或我們的描述不符;和
您可以提交您的收據或其他充足的購買證明
在包裝產品進行運輸的過程中,每一次都要小心謹慎,對商品離開萬客隆商城場地後可能發生的任何運輸損壞本公司概不責任。
萬客隆商城可以選擇將產品退回製造商的維修代理商,以確定問題的性質。萬客隆商城保留在物品故障是由於誤用或疏忽造成的情況下不提供交換憑證,退款或維修的權利。退換貨回本公司須符合以下的項目:
在返回任何產品項目之前,您必須聯繫我們info.kiwiplaza@gmail.com以獲得退貨授權,否則我們將無法與您的退貨相符。
如果沒有遵循這個過程,KIWI PLAZA將不會對遺失的,錯位的,不匹配的項目負責,這些物品可能會退回給KIWI PLAZA。
如果您退貨,那麼您必須給予與發送給您的相同條件。
我們有十四(14)天的寬限期,您必須與我們聯繫,討論您的產品的任何問題。
十四(14)天寬限期之後請求退貨將不予考慮。
所有合格的產品退貨應通過KIWI PLAZA官方地址(新西蘭奧克蘭,維克菲爾德街58號)以及發票/收據進行購買。
客戶將負責支付返回或交換的所有運輸費用。運費不可退還。
如果產品的成本超過75美元,客戶應考慮使用可追踪的運輸方式。萬客隆商城不能保證退貨物品到達我們公司。
萬客隆商城保留以下權利:在提供維修,更換或退款之前評估退回產品的狀況和年齡。這可能導致維修,交換或退款被拒絕。請注意:
您的原始KIWIPLAZA發票/收據是購買證明的最佳形式。
退款將使用您的原始付款方式發放。信用卡退款必須處理回原信用卡。不幸的是,我們不能在您購買交易的手續費用提供退款或兌換。
如果我們發出退款,客戶在合理的時間內沒有收到退款:
客戶必須聯繫他們的信用卡公司或銀行。
萬客隆商城不對您的銀行,信用卡公司或金融機構的處理時間負責。
只有當您的信用卡公司或金融機構無法直接解決問題時,請通過info.kiwiplaza@gmail.com與我們聯繫。

Insurance

Insurance will be provided free of charge for retail orders below NZ$1,000, for orders above NZ$1,000, please leave a message asking us to contact you for a proper arrangement before you submit the order online or you fax it. If you do not receive your order beyond the shipping time specified above, please contact us to initial a Package Tracking and a claim for lost compensation if the tracking confirms the parcel is lost in shipping. Damage in shipping is also covered by the insurance but you must file a damage claim within 3 days and save all packing materials for inspection if required.

Compensations will not become effective until the claims are verified and approved by the insurance company.

保險
對於低於NZ $ 1,000的零售訂單,免費提供保險,如果訂單高於NZ $ 1,000,請在提交在線訂單或傳真之前留下信息與我們聯繫以獲得適當的安排。如果您在上述發​​貨時間以外沒有收到訂單,請與我們聯繫,以便在跟踪確認包裹在運輸中丟失時,初始包裹跟踪和損失賠償索賠。運輸中的損壞也在保險範圍內,但是您必須在3天內提出損壞索賠,並保存所有包裝材料以供檢查。

在索賠經保險公司核實和批准之前,補償才會生效。

Disclaimer

The information contained in this website is intended solely to inform and not to diagnose disease or provide medical advice. It is not a substitute for evaluation and treatment by a qualified health professional, whose advice should be sought.

免責聲明
本網站所載信息僅供參考,不能診斷疾病或提供醫療建議。它不能代替一名合格的衛生專業人員進行評估和治療,應尋求其建議。


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