近日因為新冠疫情情影響, 國際配送時效延誤 (以下為預計配送, 非準確時效)
配送中國地區: 普通保健品 6-8周左右, 奶製品包裹(含奶粉) 3-4個月左右*
All prices are in New Zealand Dollars (NZ$).
We are selling our goods at the best possible lowest prices; as such we are updating our online shop's prices from time to time. If there are some prices are out of date or our shipping company is changing their prices, we reserve our rights to sell at the correct price. However an email will be sent to you requesting your acceptance confirmation before goods dispatching.
All orders must be paid for prior to dispatch of goods. We accept credit cards ( Master Card, VISA and UnionPay). Bank Transfer is also accepted however the bank fee for transfer at this end (Usually NZ$25.00 per transfer) needed to be included.
Online orders and card details are encrypted using the most advanced techniques to ensure security and privacy. All details will be kept entirely confidential and will not be shared with any other party.
Our shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Please allow 4 working days to process your order. This does not include shipping time. Orders may only be shipped to a deliverable street address - no P.O. Boxes or hotel addresses etc.
We offer fast, reliable shipping via NZ Courier New Zealand Post, DHL International, GoExpress, FengTianWuLiu and YTO Express . In some countries, shipping company may also interface with local carriers for the final delivery of your package.
According to service guideline, the estimate shipping time in most area are as below:
NZ courier: 3-5 working days
DHL: 5-10 working days
GoExpress/ FengTianWuLiu: 2-3 weeks for normal shipping; Special Items (eg, infant formula/milk powder) 6-8 weeks
YTO Express: 2-3 weeks working days
However we are unable to guarantee shipping time.For more details, please check their website at
There are no customs clearance costs and exporting tax for shipping out of New Zealand.
There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to orders shipping from the New Zealand and/or the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility. KiwiPlaza cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and KiwiPlaza cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
It is your responsibility to ascertain and comply with all applicable local, state, federal, and international laws regarding the receipt, possession, use, and sale of any item purchased from this Site.
When ordering from Kiwi Plaza you are responsible for assuring the product can be lawfully imported into your country. Customers are the importers of record and must comply with all laws and regulations of the destination country.
Kiwi Plaza reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them. Kiwi Plaza does does not support sales tax exemption requests for businesses or resellers.
When you shop with KIWI PLAZA, you enjoy confidence, however you need to choose carefully as we do not refund if you change your mind. If the Product is faulty we will meet our obligations under the Consumer Guarantees Act 1993.
KIWI PLAZA 2014 LTD (KIWI PLAZA) will accept merchandise or promotional goods or products (Product) returns and provide you with an exchange voucher, refund or repair for goods or merchandise purchased through our website www.kiwiplaza.co.nz where:
The Product is faulty or is not of acceptable quality, or
The Product is not fit for its intended purpose, or
The Product does not match the sample or our description; and
You can present your receipt or other adequate proof of purchase
While every care is taken when packaging products for transportation, we cannot be liable for any transport damage that may occur after goods leave our premises.
KIWI PLAZA may elect to return the Product to the manufacturer’s repair agent to determine the nature of the problem. KIWI PLAZA reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect. To qualify to return an item under this Policy:
Prior to returning any Product item you must contact us email@example.com to receive a return authorisation, otherwise we will not be able to match the return to you.
If the process is not followed KIWI PLAZA will not be liable for lost, misplaced, non-matched items that might be returned to KIWI PLAZA.
If you return the goods then they must be in the same condition as they were sent to you.
We have fourteen (14) days grace period where you must contact us to discuss any issues with your Product.
Request’s for return after the fourteen (14) days grace period will not be considered.
All qualified Product returns should be made via KIWI PLAZA official address (58 Wakefield Street, Auckland, 1010 New Zealand) along with the invoice/receipt for proof of the purchase.
The customer will be responsible to pay all the shipping costs for returns or exchanges. The shipping costs are non-refundable.
If the cost of the Product is more than $75, the customer should consider using a trackable shipping method. KIWI PLAZA is not able to guarantee that the returning item will reach us.
KIWI PLAZA Reserves the right to: assess the condition and age of the returned Product prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused. Please note:
Your original KIWIPLAZA invoice/receipt is the best form of proof of purchase.
Refunds will be issued using your original payment method. Credit card refunds must be processed back onto the original credit card. Unfortunately we cannot offer a refund or exchange on Transaction Fees during your purchase.
If we issued a refund and the customer has not received the refund within a reasonable time:
The customer must contact their credit card company or bank.
KIWI PLAZA cannot be held liable for processing times of your bank, credit card company or financial institution.
Only if the issue cannot be directly resolved with your credit card company or financial institution please contact us at firstname.lastname@example.org.
For orders above NZ$1,000, please leave a message asking us to contact you for a proper arrangement before you submit the order online or you fax it. If you do not receive your order beyond the shipping time specified above, please contact us to initial a Package Tracking and a claim for lost compensation if the tracking confirms the parcel is lost in shipping. Damage in shipping is also covered by the insurance but you must file a damage claim within 3 days and save all packing materials for inspection if required.
Compensations will not become effective until the claims are verified and approved by the insurance company.
The Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.
You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements.
Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.
KiwiPlaza is not liable for any information provided on this Site with regard to recommendations regarding supplements for any health purposes. The products or claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary products are not intended to treat, prevent or cure disease. Consult with a healthcare professional before starting any diet, supplement or exercise program. KiwiPlaza makes no guarantee or warranty with respect to any products or services sold.