特別聲明: 

請下單前特別注意! 詳細的配送時效煩請上您各收件地區查詢 

**普通保健品包裹若兩個月未能出關則可申請理賠奶製品包裹若四個月未能出關則可申請理賠**

Terms Of Use/Legal Notice/Return Policy

Prices

All prices are in New Zealand Dollars (NZ$). 
We are selling our goods at the best possible lowest prices; as such we are updating our online shop's prices from time to time. If there are some prices are out of date or our shipping company is changing their prices, we reserve our rights to sell at the correct price. However an email will be sent to you requesting your acceptance confirmation before goods dispatching. 

價格 

KIWIPLAZA(2014) LTD 萬客隆商城kiwiplaza.co.nz上所有的價格都是新西蘭元(NZ $)。我們萬客隆商城主旨是盡可能最低的價格出售我們的貨物;因此,我們會不時更新網上商店的價格。如果有一些價格過時或是我們公司正在調整價格的同時,我們保留以正確的價格出售的權利。但是,在發貨之前,我們會向您發送一封電子郵件,要求您接受確認。 

Payment 

All orders must be paid for prior to dispatch of goods. We accept credit cards ( Master Card, VISA and UnionPay). Bank Transfer is also accepted however the bank fee for transfer at this end (Usually NZ$25.00 per transfer) needed to be included. 
Online orders and card details are encrypted using the most advanced techniques to ensure security and privacy. All details will be kept entirely confidential and will not be shared with any other party. 

付款條件 

所有訂單必須在發貨前支付。我們接受信用卡(Master Card,VISA和UnionPay)。我們也可以接受海外銀行轉帳,但是轉賬的銀行手續費須由買方負責(通常每次轉帳新西蘭幣$ 25.00)。(如您需要銀行轉帳請先我們連繫) 
您的在線訂單和信用卡信息使用最先進的技術加密,以確保安全和隱私。所有細節將完全保密,不會與任何其他方共享。 

Shipping 航運政策 

Our shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Please allow 4 working days to process your order. This does not include shipping time. Orders may only be shipped to a deliverable street address - no P.O. Boxes or hotel addresses etc. 


我們的運費因重量和目的地而異。結帳時將根據您的物品及其目的地國家/地區顯示總運費。請允許4個工作日來處理您的訂單。這不包括發貨時間。訂單只能運送到可交付的街道地址 - P.O.X或酒店地址等無法使用。 

We offer fast, reliable shipping via NZ Courier New Zealand Post, DHL International, GoExpress, FengTianWuLiu and YTO Express . In some countries, shipping company may also interface with local carriers for the final delivery of your package. 

我們通過 NZ Courier New Zealand Post, DHL International, GoExpress, FengTianWuLiu and YTO Express 提供快速、可靠的運輸服務。在某些國家/地區,還可能與當地承運商聯繫,以最終交付您的包裹。 

According to service guideline, the estimate shipping time in most area are as below: 

NZ courier: 3-5 working days 

DHL: 5-10 working days 

GoExpress/ FengTianWuLiu: 2-3 weeks for normal shipping; Special Items (eg, infant formula/milk powder) 6-8 weeks 

YTO Express: 2-3 weeks working days 

However we are unable to guarantee shipping time.For more details, please check their website at 

根據郵政的“國際服務指南”,大部分地區的航運時間如下: 
NZ Courier: 3-5個工作日 
DHL:5-10個工作日 
GoExpress 時安達物流:普通保健護膚品 2-3周配送時間, 特殊產品(如:奶製品,嬰兒奶粉) 6-8周配送時間 
FengTianWuLiu奉天物流: 普通保健護膚品 2-3周配送時間, 特殊產品(如:奶製品,嬰兒奶粉) 6-8周配送時間 
YTO圓通物流:4-10個工作日 

以上為預計到達時間(不含海關查驗時間)我們無法保證一定的到貨時間。更多詳情的配送時間依各配送公司的網站為止,您可以尋訪各公司網站了解更多: 
https://www.nzcouriers.co.nz/ 

Custom 海關/稅務 

There are no customs clearance costs and exporting tax for shipping out of New Zealand.  

新西蘭航運沒有清關費和出口稅。 

There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to orders shipping from the New Zealand and/or the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection. 

有許多特定國家/地區的法律、法規和限制可能會影響我們運送您的訂單的能力以及您接收訂單的能力。我們建議您聯繫您的海關,了解哪些法規和限制可能適用於從紐西蘭發貨的訂單和/或您訂購的商品。根據當地法律,海關可能會延遲您的訂單或直接拒絕交付。此外,您可能會產生高於預期的進口關稅或關稅,您的訂單可能無法交付,或者海關可能會檢疫或在檢查後將您的訂單退回給我們。 

Any duties, tariffs, or local taxes that may apply to your order are your responsibility. KiwiPlaza cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and KiwiPlaza cannot be responsible for any such fees incurred. 

任何可能適用於您的訂單的關稅、關稅或地方稅均由您負責。 KiwiPlaza無法預測或估計可能適用於您的訂單的特定國家/地區的關稅、關稅和稅款。您有責任研究和了解這些費用並在徵收後支付。我們的價格不反映任何這些額外費用。這些費用由當地海關確定,KiwiPlaza不對由此產生的任何此類費用負責。 

Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended. 

某些產品在某些國家/地區被禁止或被視為非法。請與您當地的當局核實,以確保您運送的任何產品都是合法的,並且不需要額外的許可即可接收。對物品的限制可能會不時發生變化,因此強烈建議與地方當局核對最新和最新的物品清單。 

It is your responsibility to ascertain and comply with all applicable local, state, federal, and international laws regarding the receipt, possession, use, and sale of any item purchased from this Site. 

您有責任確定並遵守有關從本網站購買的任何物品的接收、擁有、使用和銷售的所有適用的地方、州、聯邦和國際法律。 

When ordering from Kiwi Plaza you are responsible for assuring the product can be lawfully imported into your country. Customers are the importers of record and must comply with all laws and regulations of the destination country. 

從 KiwiPlaza訂購時,您有責任確保產品可以合法進口到您所在的國家/地區。客戶是記錄在案的進口商,必須遵守目的地國家/地區的所有法律法規。 

Kiwi Plaza reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them. Kiwi Plaza does does not support sales tax exemption requests for businesses or resellers. 

Kiwi Plaza 保留禁止向經銷商購買任何商品的權利。經銷商被定義為購買商品的目的是出售商品而不是使用商品的公司或個人。 Kiwi Plaza 不支持企業或經銷商的銷售稅豁免申請。 

Returns Policy 

When you shop with KIWI PLAZA, you enjoy confidence, however you need to choose carefully as we do not refund if you change your mind. If the Product is faulty we will meet our obligations under the Consumer Guarantees Act 1993. 
KIWI PLAZA 2014 LTD (KIWI PLAZA) will accept merchandise or promotional goods or products (Product) returns and provide you with an exchange voucher, refund or repair for goods or merchandise purchased through our website www.kiwiplaza.co.nz where: 

The Product is faulty or is not of acceptable quality, or 
The Product is not fit for its intended purpose, or 
The Product does not match the sample or our description; and 
You can present your receipt or other adequate proof of purchase 
While every care is taken when packaging products for transportation, we cannot be liable for any transport damage that may occur after goods leave our premises. 
KIWI PLAZA may elect to return the Product to the manufacturer’s repair agent to determine the nature of the problem. KIWI PLAZA reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect. To qualify to return an item under this Policy: 

Prior to returning any Product item you must contact us info.kiwiplaza@gmail.com to receive a return authorisation, otherwise we will not be able to match the return to you. 
If the process is not followed KIWI PLAZA will not be liable for lost, misplaced, non-matched items that might be returned to KIWI PLAZA. 
If you return the goods then they must be in the same condition as they were sent to you. 
We have fourteen (14) days grace period where you must contact us to discuss any issues with your Product. 
Request’s for return after the fourteen (14) days grace period will not be considered. 
All qualified Product returns should be made via KIWI PLAZA official address (58 Wakefield Street, Auckland, 1010 New Zealand) along with the invoice/receipt for proof of the purchase. 
The customer will be responsible to pay all the shipping costs for returns or exchanges. The shipping costs are non-refundable. 
If the cost of the Product is more than $75, the customer should consider using a trackable shipping method. KIWI PLAZA is not able to guarantee that the returning item will reach us. 
KIWI PLAZA Reserves the right to: assess the condition and age of the returned Product prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused. Please note: 
Your original KIWIPLAZA invoice/receipt is the best form of proof of purchase. 
Refunds will be issued using your original payment method. Credit card refunds must be processed back onto the original credit card. Unfortunately we cannot offer a refund or exchange on Transaction Fees during your purchase. 
If we issued a refund and the customer has not received the refund within a reasonable time: 
The customer must contact their credit card company or bank. 
KIWI PLAZA cannot be held liable for processing times of your bank, credit card company or financial institution. 
Only if the issue cannot be directly resolved with your credit card company or financial institution please contact us at info.kiwiplaza@gmail.com. 

退換貨政策 

當您與KIWI PLAZA購物時,您可以放心,但是如果您是改變個人主意,我們則無法退款給您。如果產品有問題,我們將履行“1993年消費者保障法”規定的義務。 
KIWI PLAZA 2014 LTD(KIWI PLAZA)將接受商品或促銷品或產品(產品)退貨,並為您提供交換憑證,退還或維修通過我們網站www.kiwiplaza.co.nz購買的商品或商品,其中: 
產品故障或質量不合格,或 
該產品不符合其預期目的,或 
產品與樣品或我們的描述不符;和 
您可以提交您的收據或其他充足的購買證明 
在包裝產品進行運輸的過程中,每一次都要小心謹慎,對商品離開萬客隆商城場地後可能發生的任何運輸損壞本公司概不責任。 
萬客隆商城可以選擇將產品退回製造商的維修代理商,以確定問題的性質。萬客隆商城保留在物品故障是由於誤用或疏忽造成的情況下不提供交換憑證,退款或維修的權利。退換貨回本公司須符合以下的項目: 
在返回任何產品項目之前,您必須聯繫我們info.kiwiplaza@gmail.com以獲得退貨授權,否則我們將無法與您的退貨相符。 
如果沒有遵循這個過程,KIWI PLAZA將不會對遺失的,錯位的,不匹配的項目負責,這些物品可能會退回給KIWI PLAZA。 
如果您退貨,那麼您必須給予與發送給您的相同條件。 
我們有十四(14)天的寬限期,您必須與我們聯繫,討論您的產品的任何問題。 
十四(14)天寬限期之後請求退貨將不予考慮。 
所有合格的產品退貨應通過KIWI PLAZA官方地址(新西蘭奧克蘭,維克菲爾德街58號)以及發票/收據進行購買。 
客戶將負責支付返回或交換的所有運輸費用。運費不可退還。 
如果產品的成本超過75美元,客戶應考慮使用可追踪的運輸方式。萬客隆商城不能保證退貨物品到達我們公司。 
萬客隆商城保留以下權利:在提供維修,更換或退款之前評估退回產品的狀況和年齡。這可能導致維修,交換或退款被拒絕。請注意: 
您的原始KIWIPLAZA發票/收據是購買證明的最佳形式。 
退款將使用您的原始付款方式發放。信用卡退款必須處理回原信用卡。不幸的是,我們不能在您購買交易的手續費用提供退款或兌換。 
如果我們發出退款,客戶在合理的時間內沒有收到退款: 
客戶必須聯繫他們的信用卡公司或銀行。 
萬客隆商城不對您的銀行,信用卡公司或金融機構的處理時間負責。 
只有當您的信用卡公司或金融機構無法直接解決問題時,請通過info.kiwiplaza@gmail.com與我們聯繫。 

Insurance 

For orders above NZ$1,000, please leave a message asking us to contact you for a proper arrangement before you submit the order online or you fax it. If you do not receive your order beyond the shipping time specified above, please contact us to initial a Package Tracking and a claim for lost compensation if the tracking confirms the parcel is lost in shipping. Damage in shipping is also covered by the insurance but you must file a damage claim within 3 days and save all packing materials for inspection if required. 

Compensations will not become effective until the claims are verified and approved by the insurance company. 

保險 

如果訂單高於NZ $ 1,000,請在提交在線訂單或傳真之前留下信息與我們聯繫以獲得適當的安排。如果您在上述發 貨時間以外沒有收到訂單,請與我們聯繫,以便在跟踪確認包裹在運輸中丟失時,初始包裹跟踪和損失賠償索賠。運輸中的損壞也在保險範圍內,但是您必須在3天內提出損壞索賠,並保存所有包裝材料以供檢查。 

在索賠經保險公司核實和批准之前,補償才會生效。 

Disclaimer 免責聲明 

The Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options. 

本網站無意提供診斷、治療或醫療建議。本網站提供的產品、服務、信息和其他內容,包括可能在本網站上直接提供或通過鏈接到第三方網站提供的信息,僅供參考。請就任何醫療或健康相關的診斷或治療方案諮詢醫生或其他醫療保健專業人員。 

You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. 

您不應使用本網站上的信息或服務來診斷或治療任何健康問題或開具任何藥物或其他治療的處方。在使用任何藥物、營養、草藥或順勢療法產品或開始任何鍛煉或飲食計劃或開始任何健康治療之前,您應該始終諮詢您的醫療保健專業人員並閱讀產品製造商提供的信息以及任何產品標籤或包裝問題。個人是不同的,對不同的產品可能會有不同的反應。您應該諮詢您的醫生您正在服用的藥物和營養補充劑之間的相互作用 

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use. 

在使用任何產品之前,請務必檢查產品標籤或包裝。如果存在差異,客戶應遵循產品標籤或包裝上提供的信息。您應該直接聯繫製造商,以了解產品標籤和包裝細節以及推薦用途。 

KiwiPlaza is not liable for any information provided on this Site with regard to recommendations regarding supplements for any health purposes. The products or claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary products are not intended to treat, prevent or cure disease. Consult with a healthcare professional before starting any diet, supplement or exercise program. KiwiPlaza makes no guarantee or warranty with respect to any products or services sold. 

KiwiPlaza不對本網站上提供的關於任何健康目的的補充劑建議的任何信息負責。有關特定營養素或產品的產品或聲明尚未經過食品和藥物管理局的評估。膳食產品並非旨在治療、預防或治癒疾病。在開始任何飲食、補充劑或鍛煉計劃之前,請諮詢醫療保健專業人員。 KiwiPlaza不對出售的任何產品或服務作出任何保證或保證。